Privacy policy
PRIVACY POLICY
Last updated: 13 January 2026
Serenity Healing Gifts ("we", "us", "our") respects your privacy and is committed to protecting your personal data.
What Information We Collect:
- Name, email address, delivery address
- Payment information (processed securely through Shopify Payments)
- Order history and preferences
- Website usage data (cookies)
How We Use Your Information:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Send marketing emails (only if you've opted in)
- Improve our website and products
Legal Basis (GDPR):
We process your data based on:
- Contract performance (fulfilling your order)
- Legitimate interests (improving our service)
- Your consent (marketing emails)
Sharing Your Information:
We only share your data with:
- Shopify (our e-commerce platform)
- Payment processors (for secure transactions)
- Shipping carriers (to deliver your order)
- Email service providers (for order updates)
We never sell your personal information to third parties.
Your Rights (Under UK GDPR):
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent for marketing
- Object to data processing
- Data portability
Cookies:
We use cookies to improve your browsing experience. You can control cookies through your browser settings.
Data Security:
We use industry-standard security measures to protect your information. All payment data is encrypted and processed securely through Shopify.
Data Retention:
We retain your data for as long as necessary to fulfill orders and comply with legal obligations (typically 7 years for tax purposes).
Contact Us:
For privacy concerns or to exercise your rights:
Email: serenityhealinglpool@gmail.com
Address: 45 seaforth road, l21 3tx
Changes to This Policy:
We may update this policy periodically. Check this page for the latest version.